Data Security & Privacy Policy

1. Our Commitment to Data Security

At Confidence, we take the security of your personal data very seriously. We have put in place strict security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

2. Limited Access to Personal Data

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a legitimate business need to know.

These individuals and entities will only process your personal data on our explicit instructions, and they are strictly subject to a duty of confidentiality.

3. Personal Information Collected

When you use our services, we collect information you provide directly to us, including but not limited to:

• Name and contact details (email address, phone number)
• Date of birth
• Username and profile picture
• Biography details
• Media you upload (photos, videos, audio)

Providing false information during account creation violates our Terms and Conditions and may result in the suspension or termination of your account.

4. Use of Information

We use the information we collect to operate, maintain, and improve our services, process transactions, and communicate with you about your account.

5. Data Sharing

We do not sell your personal information. We share data only as necessary to provide our services (for example, payment processing via Paystack and media hosting via Cloudinary) or when required by law.

6. Breach Notification Procedures

We have put in place robust procedures to deal with any suspected or confirmed personal data breach.

In the unlikely event of a breach, we will notify you and any applicable regulators of the breach where we are legally required to do so, ensuring transparency and accountability.

7. Your Control and Rights

Your account is solely yours. No transfer, successor, or third party is permitted to take over your account without authorization. We encourage all users to practice safe password management and to avoid sharing login credentials.

8. Data Deletion Requests

You have the right to request that we delete some or all of your personal data without requiring you to delete your account. We respect user privacy and comply with data deletion requests as required by applicable laws.

How to Request Data Deletion:

To request deletion of your personal data, please contact us at:

support@confidenceafrica.com

What We Delete:

• Personal profile information (name, bio, phone, profile picture)
• Account metadata and activity logs (except as required by law)
• Private messages and conversations
• Saved items and preferences

What We Retain:

• Public posts, videos, and content (may be removed from your profile but copies may exist in user shares/downloads)
• Transaction records (as required for financial/legal compliance)
• Data required by law or for legitimate business purposes

We will process your deletion request within 30 days of receipt. You may receive a confirmation email once your data has been deleted.